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Isotope SoftWorks Community • Rules for Opening a Support Ticket!
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Rules for Opening a Support Ticket!

Posted: Sun Jun 28, 2015 4:06 am
by Coraline
There are a few rules to opening up one of these, and I'll briefly touch basis on that.

1) You *MUST* attach a prefix to your post explaining the issue. The following are available:
BUG
CONSOLE
OPTIONS
CRASHING
ORDERING

Then, when one of the support team reviews it, your Topic Title will change to inform that the issue is being dealt with. A successful issue results in a "Checkmark Icon" and a closed ticket upon successful closing.

Please, look through existing tickets and make sure your issue has not been brought up before.

Thanks,
-Coraline
Isotope SoftWorks