There are a few rules to opening up one of these, and I'll briefly touch basis on that.
1) You *MUST* attach a prefix to your post explaining the issue. The following are available:
Then, when one of the support team reviews it, your Topic Title will change to inform that the issue is being dealt with. A successful issue results in a "Checkmark Icon" and a closed ticket upon successful closing.
Please, look through existing tickets and make sure your issue has not been brought up before.