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[phpBB Debug] PHP Warning: in file [ROOT]/includes/bbcode.php on line 494: preg_replace(): The /e modifier is no longer supported, use preg_replace_callback instead
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Rules for Opening a Support Ticket! - Isotope SoftWorks Community

Rules for Opening a Support Ticket!
If you are having a problem with your product, technical issues with saving, or console trouble, please create a ticket here and we will get back to you shortly, or browse through other known/solved issues.

PLEASE NOTE: This KB is ONLY for SLaVE - requests for other games or engine help will be removed.

User avatar
Coraline
Site Admin
Posts: 747
Joined: Fri Jun 08, 2012 11:22 am
Gender: Female

Rules for Opening a Support Ticket!

by Coraline » Sun Jun 28, 2015 4:06 am

There are a few rules to opening up one of these, and I'll briefly touch basis on that.

1) You *MUST* attach a prefix to your post explaining the issue. The following are available:
BUG
CONSOLE
OPTIONS
CRASHING
ORDERING

Then, when one of the support team reviews it, your Topic Title will change to inform that the issue is being dealt with. A successful issue results in a "Checkmark Icon" and a closed ticket upon successful closing.

Please, look through existing tickets and make sure your issue has not been brought up before.

Thanks,
-Coraline
Isotope SoftWorks
\(סּںסּَ` )/ۜ

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